Refund policy
Every Mishq bra is bought after a fitting, so we work hard to get your size right the first time. If it still isn't right, here is exactly what we can do.
Exchanges — size issues only
We offer exchanges where the size you received doesn't fit. Raise it with us within 7 days of delivery.
To be eligible, the product must be:
- unused, unworn and unwashed
- returned with all original tags intact
- in its original packaging
- accompanied by the original invoice or receipt
Every item is subject to a strict quality check against these conditions. Anything returned worn, washed, damaged, without its tags, or without its original packaging will not be accepted, and will be sent back to you.
Exchanges are for sizing only. We are not able to exchange an item because of a change of mind about style, colour or fabric.
Returns and refunds
Due to the intimate nature of our products and our dedication to hygiene and safety, we do not offer returns or refunds for change of mind, style preference, or any reason other than size. Exchanges only, on the conditions above.
Damaged, defective or incorrect orders
This is different, and your rights are fully protected. If your order arrives damaged or defective, or is not the item you ordered, contact us within 7 days of delivery. We will replace the item or refund you in full to your original payment method, including shipping, whichever you prefer.
Shipping costs on an exchange
The cost of shipping the item back to us is borne by you. Once your exchange is approved and the item has passed our quality check, we ship the replacement to you at no additional charge.
If your size is not available
If we are unable to supply the replacement size, we will issue you Mishq store credit for the full amount you paid for the item. Store credit is valid for 12 months from the date of issue.
This applies to size exchanges only. Where an item was damaged, defective or incorrect, you remain entitled to a full refund to your original payment method.
How to start an exchange
Email us at nidhi@mishq.in with your order number and a note on what isn't working about the fit. We respond between 10am and 6pm, Monday to Saturday, and will guide you through the rest.
Please do not ship anything back before we have confirmed your exchange in writing. Items sent to us without a confirmed exchange cannot be accepted.
Nvithhi Brands and Technologies Private Limited