Terms and Conditions

Welcome to MISHQ (“Website”). This website is operated by MISHQ. Throughout the site, the terms “we”, “us”, and “our” refer to MISHQ. By accessing or using our Website, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read them carefully before using our Website.

1. General terms

This site is owned by MISHQ. By accessing, shopping on this site, you indicate your unconditional acceptance of these terms & conditions. We reserve this right, in our sole discretion, to update or revise these terms & conditions. Continued use of the site following the posting of any changes to the ‘terms & conditions’, constitutes your acceptance of those changes. At “MISHQ”, we try our best to create a space where you can explore and shop for all your favorite lingerie in a safe and secure environment. All products and information displayed on “MISHQ” constitutes an “invitation to offer”. “MISHQ” reserves the right to accept or reject your offer. Your order for purchase, constitutes your “offer” which shall be subject to the terms and conditions as listed below.

2. Use of the Website

Use of the Site is available only to persons who can legally enter into contracts under applicable laws. Persons who are “incompetent to contract”, within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. “MISHQ” reserves the right to terminate your access to the Site if it discovers that you are under the age of 18 years or suffers from any other disability, as recognized under Indian Contract Act, 1872.

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of or restrict the use of this website by any third party.

You may not use our products for any illegal or unauthorized purpose.

3. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of MISHQ and is protected by intellectual property laws.

You may not reproduce, distribute, or create derivative works from any content on this Website without our express written permission.

4. Product Information

We strive to display our products as accurately as possible on our website. However, we cannot guarantee that the colors or details will be perfectly accurate due to variations in display devices.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice.

5. Membership

Although it’s not essential to have an account to shop with “MISHQ”, you can shop as a guest. As a member, you agree to provide true, accurate, current, and complete information about yourself as prompted by the site’s registration form. Registration where prohibited under any law shall be void. “MISHQ” reserves the right to revoke or terminate your registration for any reason at any time, without notice.

6. Electronic Communications

When you use the site or send emails or other data, information or communicate to us, you agree and understand that you are communicating with us electronically and give your consent to receive communications electronically from us periodically, when required.

7. Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to “MISHQ” directly or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively referred to “Comments”) will remain “MISHQ” property. Such disclosure, submission or offer of any comments shall constitute an assignment to “MISHQ” of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments,thus, it exclusively owns all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise. “MISHQ” will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. “MISHQ” is and shall be under no obligation (1) to maintain any Comments in confidence; or (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no comments submitted by you to the site will be libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.

“MISHQ” does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comment submitted to the site. You grant “MISHQ” the right to use the name that you submit in connection with any of the posted comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any comments you make and you agree to indemnify “MISHQ” and its affiliates for all claims resulting from any Comments you submit, we take no responsibility and assume no liability for any comments submitted by you or any third party.

8. Accuracy of Content/ Information of Products on the Web Site

While “MISHQ” strives to provide accurate product and pricing information, typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error In pricing or product information, “MISHQ” shall have the right, on our sole discretion, to modify the price of the products, or information of the products or to refuse or cancel any orders placed for that product, unless the product has already been dispatched In the event.

9. Limitation of Liability

MISHQ shall not be liable for any damages arising out of or in connection with your use of this website or products purchased through the Website.

In no event shall our liability exceed the amount you paid for the product.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes your acceptance of the new Terms.

11. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.

12. Contact Information

If you have any questions about these Terms, please contact us at admin@nbrands.in

ORDER RELATED INFORMATION

By placing an order on our website, you agree to provide current, complete, and accurate purchase and account information.

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we will notify you via the email provided at the time of the order.

Payment must be made at the time of purchase, and all payments are non-refundable unless otherwise stated.

Shipping and Delivery

Shipping costs and delivery times may vary depending on your location and the shipping method chosen. It can vary from 5-7 days.

We are not responsible for delays or damages that occur during the shipping process.

Return and Exchange

Due to the intimate nature of our products and our dedication to hygiene and safety, we do not accept returns or exchanges on any of our innerwear. We understand that this might be different from other retail experiences, but it is crucial for maintaining the highest standards of hygiene and product integrity.

INTRODUCTION

We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how MISHQ and its affiliates (collectively “we, our, us”) collect, use, share, protect or otherwise process your personal information through MISHQ website https://www.mishq.in. While you may be able to browse certain sections of the Website without registering with us, however, please note we do not offer any product/service under this Website outside India. Your personal information will primarily be stored and processed in India and may have data protection laws that are different from those that apply in the country in which you are located. By visiting this Website, providing your information or availing any product/service offered on the Website, you expressly agree to be bound by the terms and conditions of this Privacy Policy and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Website.

COLLECTION

We collect your personal information relating to your identity, demographics and when you use our Website, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to Information provided to us during sign-up/registering or using our Website such as name, date of birth, address, telephone/mobile number, email ID, occupation and any such information shared as proof of identity or address. We may also request you to share your PAN, GST number, Government issued ID cards/number and Know-You-Customer (KYC) details to check your eligibility for certain products, services or events including but not limited to credit and payment products, some of the sensitive personal information such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features available on the Website to assist you with your shopping experience) or password etc., some of the information such as your shopping behaviour, preferences, call data records, device location, voice, your browsing history, and other information that you may provide to us from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information, by choosing not to use a particular service or feature on the Website. We may track your buying behaviour, preferences, and other information that you choose to provide on our Website. We use this information to do research on our users’ demographics, interests, and behaviour to better understand and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address. If you enrol into our loyalty program or participate in third party loyalty program offered by us, we will collect and store your personal information such as name, contact number, email address, communication address, date of birth, gender, zip code, lifestyle information, demographic and work details which is provided by you to us or a third-party business partner that operates platforms where you can earn loyalty points for purchase of goods and services, and/or also redeem them. We will also collect your information related to your transactions on Website and such third-party business partner platforms. When such a third-party business partner collects your personal information directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you set up an account or transact with us, we may seek some additional information, such as billing address, credit/debit card number and a credit/debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders to provide services, enable transactions or to refund for cancelled transactions. If you choose to post messages on our message boards, personalised messages, images, photos, gift card message box, chat rooms or other message areas or leave feedback/product review or if you use voice commands to shop on the Website, we will collect that information you provide to us. Please note such messages posted by you will be in public domain and can be read by others as well, please exercise caution while posting such messages, personal details, photos and reviews. We retain this information as necessary to resolve disputes, provide customer support, internal research and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order or consuming our online content or services or participating in any event) requires registration. We may use your contact information to send you offers based on your previous orders or preferences and your interests. If you receive an e-mail, a call from a person/association claiming to be from MISHQ seeking sensitive personal information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. We at MISHQ or our affiliate logistics partner do not at any time connect with you requesting for such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

USE

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal Information to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information. We will ask for your permission to allow us access to your text messages (SMS), instant messages, contacts in your directory, camera, photo gallery, location and device information: (i) to send commercial communication regarding your orders or other products and services (ii) enhance your experience on the platform and provide you access to the products and services offered on the Website by sellers, affiliates, partners or lending partners. You understand that your access to these products/services may be affected in the event permission is not provided to us. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about users’ activity on our Website. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete surveys conducted either by us or through a third- party market research agency. These surveys may ask you for personal information, contact information, gender, date of birth, demographic information (like pin code, age or income level) attributes such as your interests, household or lifestyle information, your purchasing behaviour or history preference and other such information that you may choose to provide. The survey may involve collection of voice data or video recordings. Participation in these surveys are purely voluntary in nature. We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:https://tools.google.com/dlpage/gaoptout

SHARING

We may share your personal information internally within MISHQ Group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them, such as the deferred payment options. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our services and products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We may disclose personal and sensitive personal information to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

LINKS TO OTHER SITES

Our Website links to other websites that may collect personal information about you. TLL is not responsible for the privacy practices or the content of those linked websites. Security Precautions We strive to maintain the safety of your Personal Information. Unfortunately, no internet-based service is completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. However, by using the Website, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Website. Users are responsible for ensuring the protection of login and password records for their account.

PRICING POLICY

At MISHQ, we are committed to offering our customers premium lingerie at fair and transparent prices. Our pricing policy is designed to reflect the quality, craftsmanship, and comfort that our products provide, ensuring an elevated experience for every customer.

1. Fair Pricing

We believe in fair pricing for premium lingerie. Our prices are carefully set to reflect the craftsmanship, design, and materials used, ensuring our customers receive high-quality products.

2. Currency

All prices listed on our website, when you login, are in Indian Rupees (INR). Prices include applicable taxes as per Indian law, unless otherwise stated.

3. Price Transparency

Our pricing is transparent, and there are no hidden charges. The total cost, including applicable taxes and shipping (if any), will be clearly displayed before you complete your purchase.

4. Promotions and Discounts

MISHQ may offer limited-time promotions or discounts. These offers are subject to terms and conditions, which will be clearly outlined on the product pages or promotional communication. Discounts are non-transferable and cannot be combined unless otherwise specified.

5. Price Changes

MISHQ reserves the right to change the prices of products at any time without prior notice. However, the price of a product at the time of purchase will be honored for that transaction.

6. Errors in Pricing

In the event of a pricing error due to a system or typographical mistake, MISHQ reserves the right to cancel or refuse orders placed at the incorrect price. If your order is canceled, you will be notified, and a full refund will be processed.

7. Shipping and Handling Charges

Shipping costs, if applicable, will be calculated based on your location and displayed during checkout. We aim to offer competitive shipping rates and will clearly indicate any additional charges.

8. International Pricing

Currently, all products are priced for the Indian market. We don't take International orders.

9. Return and Refund Policy

Please refer to our Return and Refund Policy for detailed information on returns, exchanges, and refunds related to pricing.

You can reach our customer support team to address any of your queries or complaints related to product and services by writing to admin@nbrands.in.

QUERIES

If you have a query, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please contact us at the contact information provided above.

NVITHHI BRANDS AND TECHNOLOGIES PRIVATE LIMITED

EMAIL: admin@nbrands.in

WhatsApp: +91-6287096283

Address: 5, Vittal Mallya road, Shanthala Nagar, Bangalore - 5600001